Refund & Cancellation Policy

1. Subscriptions & billing

Techie DMS is sold as a monthly or annual subscription, billed in advance in Indian Rupees (INR) through Razorpay. Your subscription renews automatically at the end of each billing cycle unless you cancel before the renewal date.

2. Cancelling

• You can cancel your subscription at any time from your admin dashboard.
• Cancellation stops the next renewal — you keep access until the end of the period you already paid for.
• After cancellation you can export your data; see the Terms of Service for the data-export window.

3. Refunds

• Monthly subscriptions are non-refundable. You can cancel anytime and the service stays active until the end of the paid month.
• Annual subscriptions: a prorated refund may be requested within 30 days of the initial purchase if you are not satisfied. After 30 days, annual plans are non-refundable but can be cancelled to stop future renewals.
• Duplicate or incorrect charges: if you were charged twice or charged the wrong amount, contact us and we will investigate and refund the full erroneous amount.
• Failed payments: amounts debited for transactions that did not complete are auto-reversed by your bank or Razorpay, typically within 5–7 business days. If it does not reflect, contact support@techie-dms.com with the payment reference.

4. How refunds are processed

Approved refunds are issued to the original payment method via Razorpay. Refunds typically appear within 5–10 business days, depending on your bank or card issuer. Refund decisions are communicated by email within 5 business days of your request.

5. Exceptions

We may, at our discretion, refund or credit accounts affected by extended downtime (see the availability section of our Terms) or billing errors on our side. Refunds are not provided for misuse of the Service or for accounts terminated for violation of our Terms.

6. Requesting a refund

Email support@techie-dms.com with your registered email, invoice number, and reason. Approved refunds are processed to the original payment method; we never refund to a different account.

7. Contact